What happens if I submit a request late at night or on a weekend?

Non-emergent requests are read the next business morning. For an emergency, heat, water, fire or locks, call 613-546-5555 and the answering service will dispatch the superintendent.

Will I be told before someone enters my apartment?

Yes. For any scheduled non-emergency visit, our team will send written notice by email with the date and time window.

Tenant services

Report a maintenance problem

Because we rent our own buildings, our maintenance team is in-house and based in the neighbourhood. Requests are read every business morning, and we aim to have a repair completed within two business days.

Emergency, after hours

613-546-5555

Flooding, burst or frozen pipes, no heat, fire, or a lock that will not work. The line reaches our answering service, which dispatches the superintendent.

Kitchen in a Keystone apartment at 267 Princess Street

Non-emergent request

What happens next

1
We read it
Requests are reviewed during business hours. Anything that arrives overnight or at the weekend is handled first thing the next business morning.
2
You get written notice of entry
Our tenant care team emails you the date and window before anyone comes, as required for a non-emergency visit.
3
Our own trades attend
HVAC, plumbing, most electrical and general repairs are handled in-house. Anything beyond that scope goes to a contractor we know.
4
We close the loop
Once the work order is marked complete we check in to confirm the repair actually solved it.

What counts as an emergency

If it is on this list, call. Anything else, use the form and we will be in touch the next business morning.

Heat

Heaters not working, no heat in the unit.

Water

Flooding, a burst pipe, or pipes that have frozen.

Fire

Call 911 first, then the emergency line.

Locks

A lock that will not work, or being locked out.

Professional Rental Property Maintenance Services in Kingston, Ontario

Keystone Property Management provides professional rental property maintenance for residential tenants in Kingston, Ontario. Because Keystone owns its rental buildings, maintenance is handled by an in-house team based in the local neighbourhood. From plumbing concerns to everyday apartment repairs, tenants can submit requests directly through Keystone's website. The team reviews requests each business morning and aims to complete repairs within two business days.

Trusted Apartment Maintenance and Repair Support for Keystone Tenants in Downtown Kingston

Keystone Property Management supports its downtown Kingston tenants with a dedicated in-house maintenance team. Residents can report non-emergency apartment maintenance issues using Keystone's online request form, including their building and unit information. Requests received overnight or on weekends are reviewed the next business morning. This organized process helps tenants report property concerns and receive support from a team familiar with Keystone's Kingston rental buildings.

Emergency Apartment Maintenance Services for Kingston Rental Properties

Keystone Property Management provides an after-hours emergency maintenance contact for tenants in Kingston, Ontario. Urgent issues such as flooding, burst or frozen pipes, loss of heat, fire, or a non-functioning lock should be reported by calling 613-546-5555. Keystone's emergency answering service receives these calls and dispatches the superintendent. For situations involving immediate danger, tenants should contact emergency services first.

Established Kingston Property Management with a Dedicated In-House Maintenance Team

Unlike property managers who rely entirely on outside maintenance providers, Keystone Property Management maintains an in-house team for its Kingston rental properties. Based in the neighbourhood, the team is familiar with Keystone's residential buildings and their ongoing repair needs. This approach allows tenants to report issues through an established maintenance process, with requests reviewed during business hours and a goal of completing repairs within two business days.

How to Submit an Apartment Maintenance Request to Keystone Property Management in Kingston

Tenants renting with Keystone Property Management in Kingston, Ontario, can report non-emergency maintenance problems through the online request form. Provide your name, building, unit number if applicable, and details of the issue to help the team assess the repair. Requests are reviewed each business morning, including those submitted overnight or during weekends. Keystone aims to complete repairs within two business days, depending on the nature of the problem.

Questions we answer every week